Workflow Automation Services

Hand us the manual process. We automate it. Every business has a job that someone does by hand, the same way, every day. 21Labs is an agency in Sydney, serving businesses across Australia, that finds those jobs, automates them and measures what changes. Start with a free discovery and you will know the price before any work begins.

What workflow automation is

Workflow automation hands the repeatable steps of a process to software. Information moves between your systems by itself, routine messages go out on time and the right person gets the right task, without anyone copying, pasting or chasing.

We work with the AI tools and software you already have wherever we can. Where a step needs judgement, such as reading a document or drafting a reply, we use AI tools to do the first pass and keep a person in charge of the decision. Where nothing you have can do the job, we build it.

The result is a process that runs the same way every time, and a team with hours back for the work they were hired to do.

Who it is for

Workflow automation suits you if:

• Someone on your team re-types the same information from one system into another.
• Enquiries, forms or emails wait in an inbox until somebody has time to sort them.
• Follow-ups, reminders and reports depend on one person remembering to do them.
• A process works, but only because the same few people hold it together.
• You can describe the job step by step, and the steps rarely change.

If you can name the process, you are ready for discovery.

The problem in your words

"It takes someone half a morning every week." "If she's away, it doesn't get done." "We only notice a mistake when a customer tells us." "I know it could be automated, I just don't have the time to sort it out." Each of these describes a manual process that costs more than it looks, and each is a good place to begin.

What 21Labs does

Map the process as it really runs

We walk through the process with the people who do it. We record every step, every handoff and every place where work waits. The map usually shows steps nobody remembered were there, and it shows which ones to automate first.

Automate the repeatable steps

We connect the systems you already use so information moves between them on its own. Data entry, routing, notifications, reminders and status updates stop needing a person. People are freed from the chasing and keep the decisions.

Add AI where the work needs a read

Some steps need someone to read, sort or summarise before anything else can happen, such as an incoming email, a form with free-text answers or a supplier document. We use AI tools for that first pass and route the result to a person to approve. Your team stays in control of anything that matters.

Build what is missing

When the tools you have cannot do a step, we build the piece that fills the gap. A larger build moves into custom development, priced on its own before work starts.

Measure the result

Before we build, we agree the numbers that show whether the automation works and record where they stand today. After delivery, we measure them and report back, so you can see what the change was worth.

Keep it running

Processes change, suppliers change systems and staff change roles. On a monthly retainer we maintain what we built and move on to the next workflow.

How the engagement runs

Every 21Labs engagement runs the same cycle.

1. Discovery is free

Start with a free discovery. We learn your business and come back with a plan and a price. For automation, discovery is where we map the process and pick the first workflow.

2. Price agreed before work starts

You agree the price before we start, so there are no surprises. Instalments are allowed and the total stays fixed.

3. Delivery

We build the workflow, test it against the real process and hand it to your team with a walkthrough.

4. Measured results

We measure the numbers we agreed in discovery and show you what changed.

5. Renewal on your terms

After delivery, we stay with you each month to keep improving the results. When you need more, we scope the next step and keep going. You can stop at any point.

Timing is agreed with you in discovery, because it depends on the process and on how quickly your people can walk us through it.

Talk to us first

Not sure what size of work you need? That is what discovery is for, and it is free. Get in touch and we will work it out together. Our packages and prices are on the services page.

Who it is not for

• A process that changes every week. Automation pays off on steps that repeat. If the process is still being worked out, AI strategy is the better start.
• A team that has the tools and does not use them. That is an adoption problem, and our AI adoption service is built for it.
• A brand-new product. If you want to build something to sell, start with a product idea.
• Someone who wants the people removed from every decision. We keep a person in charge of anything that matters, such as approvals, exceptions and customer-facing judgement calls.

Name the process. We will price it.

Tell us what your team does by hand. We will come back with a plan and a price after a free discovery, and nothing is built until you have agreed it.